Rates & Government Taxes are subject to change without prior notice.

Your room rate is on the Guest Registration Card and other modes of written communications. The tariff is for the room only and is exclusive of any government taxes which may applicable from time to time.

All reservations should be booked directly through the hotel in written form through e-mail, etc. Reservations are subject to room availability & the hotel reserves the right of admission.

The cancellation notice must be provided 07 days prior to the arrival date. In the event of cancellation within 07 days of arrival date, the value of One Night accommodation per room booked with applicable government taxes will be charged as retention.

Bookings not falling under cancellation/retention policy will be refunded through cheque/NEFT.

The hotel requires FULL prepayment of reservations directly to the hotel by either in Cash, Draft/cheque, Electronic Transfer which should be in favour of “Hotel Arif Castles” & received at least 15 days prior to the arrival date. In case reservation is made in a period lesser than 15 days, payment is to be done in full by cash or card.

Standard Check In: 02:00 Pm and Check Out: 12:00 noon, however an early check in or late check-out, depending on room availability, may be provided on chargeable basis.

For security reasons its mandatory for all guests staying to carry and present to Front Desk at the time of Check-In formalities one of the following valid Photo – Address Identity Card like AADHAAR, Driving License, Voter ID Card and or Passport & Visa in case for foreign nationals. In case of minors travelling with parents school identity card is must for minors. (No refunds will be made in case of Check-In being denied in case the guest fails to provide a valid photo I.D.)

Child till the age of 5 yrs sharing bed with parents is on complimentary basis. Child in this age group is entitled for complimentary food as per booked package, if any. Child above 05 years is chargeable at Rs.1000+GST/- per day with / without extra bed including breakfast (Subject to plan chosen).

Payment of room tariff along with extras are chargeable on departure at the hotel. The hotel accepts major credit cards but in case of breakdown of telephone lines/connectivity, guests have to keep arrangements for payment in cash.

Bills must be settled on presentation. Personal cheques are not accepted.

Checkout time is 12 noon. Please inform the front office in charge if you wish to retain your room beyond this time. Up to 6 p.m., depending on availability, you will be charged 50% of the discounted tariff. After 6 p.m., the full discounted tariff will be charged.

Luggage may be stored in the Left Luggage Room at the guest’s sole risk. The guest indemnifies hotel against any loss or damage, from any cause. Luggage may not be stored for more than a period of 15 days.

Luggage may be stored in the Left Luggage Room at the guest’s sole risk. The guest indemnifies hotel against any loss or damage, from any cause. Luggage may not be stored for more than a period of 15 days.

Guests can use safe lockers which are kept at the front office but the hotel will not be responsible for any loss or damage of the guest’s belongings.Accommodation for maids & drivers is not provided by the hotel.Guests should be appropriately dressed while in/using any common area/services

Guests can use safe lockers which are kept at the front office but the hotel will not be responsible for any loss or damage of the guest’s belongings.Accommodation for maids & drivers is not provided by the hotel.Guests should be appropriately dressed while in/using any common area/services

Visitors:

Hotel reserves the right to deny access to visitors in guest rooms.

Bringing personal liquor / alcoholic drinks and or consumption is strictly prohibited inside the hotel premises as per hotel policy & directions of Department of Excise – Uttar Pradesh.

No outside food, beverages & liquors are allowed in hotel premises.

Pets are not allowed in the hotel

The management reserves the right to admission for any guest and their belongings. Such admissions can be suspended/taken back at any time.

We try to take maximum care of our guests but do not guarantee or take responsibility of Security, Health. Hotel should not be held liable for failure of any facilities/ infrastructure, related directly or indirectly to the hotel, in situations beyond the hotel’s control. Compensation / refunds in such situation is on sole discretion of the management.

Guest sensitive to any food ingredients etc must inform front desk on arrival.

Facilities of the hotel should be for the purpose it is meant for & the decorum should be maintained.

Damage to property may be charged to guests.

We highly value your trust in choosing us for your hotel reservation. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details which can be accessed by authorized government bodies. Please refer to the privacy policy.

The Management reserves the right to add amend any of the above at any time it deems fit.

The conditions are governed by the laws in force in India and the guest agree to submit to the exclusive jurisdiction of the courts of Lucknow – India.
Government regulations applicable from time to time, including various Government Protocols are binding on the guest.